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FAQ

Your questions,
answered.

Clear, straightforward answers to help you prepare for your next conversation.

Your questions, answered.

All questions

Answers to your home loan questions.

What does a mortgage broker do?

A broker helps you explore loan options and guides you through the application process. A conversation about your plans is a useful first step.

How much deposit do I need?

Deposit requirements vary between lenders and loan products. An adviser can discuss your savings, purchase plans and the options available to your situation.

Can I refinance my current loan?

Refinancing means replacing your current loan with a new one. A broker can help you compare features, costs and the details of your existing loan before you decide.

What documents will I need?

An adviser will confirm the documents needed for your circumstances. These commonly include identification, income information, savings details and your current commitments.

How long does an application take?

Timeframes depend on the lender, the application and the documents provided. Your adviser can explain the next steps and keep you updated.

Can you help first home buyers?

Yes. Start by discussing your goals, savings and purchase plans. An adviser can explain the process in plain English and help you prepare.

What is an offset account?

An offset account is a transaction account linked to an eligible home loan. The lender’s terms determine how the account affects interest calculations and which fees apply.

What should I consider before refinancing?

Compare the overall costs, features and terms of the new loan with your current one. Ask about application costs, ongoing fees and any costs of leaving the existing loan.

How do I start a conversation?

Use the contact form or start a loan enquiry. Share a little about your plans and the team can explain what information would be useful next.

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